Privacy Policy
Last updated: April 21, 2026
1. Information We Collect
Personal Information
When you create an account or use our services, we may collect:
- Name, email address, and phone number
- Billing and payment information
- Delivery addresses and location data
- Profile photo (optional)
Usage Information
We automatically collect certain information when you use our platform:
- Device information (type, operating system, browser)
- IP address and general location
- Service usage patterns and preferences
- Communication history with drivers and support
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Connect you with drivers and facilitate deliveries
- Send promotional communications (with your consent)
- Respond to your comments, questions, and support requests
- Monitor and analyze usage trends to improve user experience
- Detect, investigate, and prevent fraudulent transactions
3. Information Sharing
We may share your information with:
- Drivers: Your name, phone number, and delivery details to complete your errand
- Payment Processors: To process your payments securely
- Service Providers: Who assist us in operating our platform
- Legal Requirements: When required by law or to protect our rights
We never sell your personal information to third parties for marketing purposes.
4. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure payment processing through certified providers
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
5. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, please contact us at privacy@errandz.us
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information for legal, regulatory, or legitimate business purposes.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in to your account
- Remember your preferences
- Analyze site traffic and usage
- Deliver relevant content and advertisements
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our services.
8. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@errandz.us
- Address: [Your Business Address]